# Support workaround expiry

Illustrative planning brief; no automatic product import.

Illustrative case: A temporary spreadsheet workaround remains in use after its original review date.

## Decision

Renew the workaround only with a named review trigger and limits.

## Owned work

- Inspect workaround use
  - Owner role: Service analyst
  - Acceptance evidence: Two current use cases and limitations are listed.
- Choose renewal boundary
  - Owner role: Support lead
  - Acceptance evidence: Renewal covers this week's report only.
- Confirm next review
  - Owner role: Account contact
  - Acceptance evidence: Customer accepts the temporary scope and Friday check.

## Workflow

1. List the two current uses and confirm which aggregate totals the temporary sheet preserves.
2. Limit renewal to this week’s report and exclude row-level reconciliation because identifiers are absent.
3. Confirm the Friday evidence check and an earlier review trigger if totals diverge or a new use is proposed.

## Judgment

Do not represent a workaround as a verified product capability.


## Illustrative ledger for this case

Decision record: permit manual totals for Friday's aggregate report; exclude row-level reconciliation because the sheet drops identifiers. The customer retains source records. Friday review asks whether the original report now meets the required output rather than extending automatically. All names, counts and timings in this example are invented working facts.


## Working artifact

- Aggregate totals only / Sheet preserves those totals in the supplied example / Revisit if totals diverge
- No row reconciliation / Identifiers are absent from the sheet / Revisit before any row-level use
- Friday review / Original report status is unresolved / Revisit at Friday evidence checkpoint


## Workflow questions

### Does renewal make the sheet permanent?

No, it authorizes one bounded report period.

### What triggers earlier review?

A missing identifier or changed reporting need ends the assumed fit.

## Product connection

The outline can support owned follow-up work and status updates in TeamBoost. It does not operate a support inbox, connect customer systems or import the example.

Confirm account availability before adopting this manual outline.


## Decide whether the temporary exception still fits

Renewal covers the agreed aggregate report only.

### Aggregate totals still match

Next action: Use the reviewed sheet for this week’s bounded report.

Evidence to revisit: Recheck at Friday’s evidence checkpoint.

### Totals diverge

Next action: Stop relying on the workaround and investigate the discrepancy.

Evidence to revisit: The accepted preservation condition no longer holds.

### Row-level use requested

Next action: Review a separate solution before using the sheet.

Evidence to revisit: Missing identifiers prevent the accepted aggregate evidence from proving row reconciliation.