# Agree a cross-team handoff before delivery

Illustrative planning brief; no automatic product import.

Illustrative case: a product team sends a new reporting workflow to support. Support needs operating instructions and an owner for unresolved defects.

## Decision

Close the handoff after support confirms it can perform the agreed workflow and knows the escalation owner.

## Owned work

- Prepare the operational package
  - Owner role: Product owner
  - Acceptance evidence: The package includes workflow steps, limitations and an approved test example.
- Check receiver usability
  - Owner role: Support reviewer
  - Acceptance evidence: A support teammate follows the workflow and records unclear or missing steps.
- Agree post-handoff ownership
  - Owner role: Team leads
  - Acceptance evidence: The teams name the owner for defects and the channel for escalation.

## Workflow

1. Ask the receiving team what usable delivery means before work is finalized.
2. Run a receiver-led walkthrough instead of only a sender demonstration.
3. Record unresolved limitations and obtain an explicit receipt or changes request.

## Judgment

A handoff note does not transfer authority for production changes or override access policies.


## Filled illustrative decision

In the synthetic rehearsal, support follows the operating note and completes the reporting flow. A label defect remains open with an engineering response owner. Support acknowledges the operating responsibility and knows how to escalate the defect; the handoff does not imply the remaining issue disappeared.


## Workflow questions

### Who decides that the handoff is complete?

The receiving owner checks the agreed conditions. The sender supplies evidence and resolves missing pieces.

### What if the receiver finds a defect?

Record whether it blocks the handoff and who owns the correction. Avoid closing the handoff while that decision is implicit.

## Product connection

Bring the receiver’s usable-input check into the TeamBoostAI task discussion; sending an update does not establish a completed handoff.

Confirm account availability before adopting this manual outline.