# Write a blocked-work update that enables help

Illustrative planning brief; no automatic product import.

Illustrative case: an integration task cannot continue because the team has not agreed which record is authoritative when duplicate customer entries exist.

## Decision

Ask the data owner to choose the authority rule before implementing merge behavior.

## Owned work

- Blocked condition
  - Owner role: Task owner
  - Acceptance evidence: The note names the unresolved authority rule and which implementation step cannot proceed.
- Unblock request
  - Owner role: Data owner
  - Acceptance evidence: The request presents two concrete sample duplicate cases for a decision.
- Next review point
  - Owner role: Delivery lead
  - Acceptance evidence: The team records when the rule will be checked and which delivery depends on it.

## Workflow

1. State the smallest specific condition preventing progress.
2. Ask the person who can resolve it for a decision, not a vague status update.
3. Set a review point and identify any useful unblocked work that can proceed safely.

## Judgment

Do not change authoritative data or bypass approval simply to move a blocked task into progress.


## Illustrative unblock request

Blocked step: implementation of duplicate-customer merge behavior.
Missing decision: which record is authoritative when two entries disagree?
Decision owner: data owner.
Requested evidence: choose the authority rule for the two synthetic duplicate cases attached to the task.
Delivery consequence: merge implementation remains uncommitted until the rule is agreed.
Next check: confirm the rule at the agreed delivery review; continue only work that does not assume it.
Synthetic case A: the same client appears twice with conflicting routing owners.
Synthetic case B: one entry has an updated company name but the same verified source identity.


## Workflow questions

### How often should blocked work be updated?

When the blocker, impact or requested action changes, and at the agreed review point. Repeating the same message adds little.

### What if no decision owner is known?

Escalate ownership as the immediate request. The team cannot resolve the blocker reliably while authority remains ambiguous.

## Product connection

Include the named unblock request and next review point in a TeamBoostAI work-status update.

Confirm account availability before adopting this manual outline.